Your Safety Is Our Foundation
Every interaction on Laundrease — from the partner who picks up your clothes to how your data is stored — is built around keeping you safe.
How We Vet Every Partner
We do not let just anyone handle your belongings.
Background Verification
Every delivery partner and laundry service provider undergoes a mandatory police verification and address verification before they are allowed on the platform.
Identity Verification
We verify Aadhaar, PAN, driving license, and vehicle documents for all delivery partners. Laundry providers submit business registration and GST certificates.
Rating-Based Access
Partners must maintain a minimum 3.5-star rating to stay active. Consistent low ratings result in retraining or permanent removal from the platform.
Continuous Monitoring
We run periodic re-verification checks and monitor complaint patterns. A single serious complaint triggers an immediate investigation.
Protecting Your Belongings
Your clothes and personal items deserve careful handling.
Barcode Tracking
Every order gets a unique barcode. Your garments are scanned at pickup, at the laundry facility, and at delivery — creating a full chain of custody.
Condition Photography
Delivery partners photograph your items before pickup and after delivery. This creates a timestamped visual record that protects both you and the partner.
Tamper-Evident Packaging
All orders are sealed in tamper-evident packaging at the laundry facility before dispatch. If the seal is broken on delivery, do not accept the package and contact support.
Loss & Damage Policy
In the rare event of loss or damage, we have a clear compensation policy: up to ₹5,000 per garment and up to ₹20,000 per order, processed within 7 business days.
Your Data & Privacy
We collect only what we need and protect it rigorously.
Encrypted Storage
Your personal data — including address, phone number, and payment details — is encrypted at rest and in transit using industry-standard AES-256 and TLS 1.3.
No Data Selling
We never sell your personal data to third parties. Period. Your information is used only to provide and improve the Laundrease service.
Number Masking
When our delivery partners call you, your actual phone number is masked. They call through our in-app calling system and never see your personal number.
Right to Deletion
You can request complete deletion of your account and all associated data at any time. We process all deletion requests within 7 business days.
Report a Safety Concern
If you ever feel unsafe, notice suspicious behaviour, or want to report a policy violation, please contact our Trust & Safety team immediately. All reports are treated confidentially and investigated within 24 hours.
Every report is taken seriously.